Brittica policies
Clear terms.
Fair rights.
Everything about ordering, delivery, cancellations, returns and your privacy, in plain English.
Terms & conditions of sale
Last updated 27 September 2026
1. About us and these terms
Brittica is a UK retailer of Paragon Vitality food supplements, based at 18 Arthington Court, Moor Road, Leeds, LS10 2LW, United Kingdom. You can reach us by email at info@brittica.co.uk, by telephone on +44 7424 125019, or through our contact form.
These terms apply to every order you place with us through this website. Please read them before ordering. By placing an order you agree to them. If you are a consumer, nothing in these terms affects your statutory rights.
2. Ordering and your contract with us
When you add products to your cart and check out, you enter your delivery details and pay on our secure checkout. After payment you will receive an order confirmation by email. Our contract with you starts when we email you to confirm that your order has been dispatched.
We may decline an order, for example if a product is out of stock, if there is an obvious pricing error, or if we cannot deliver to your address. If we decline an order after payment, we will refund you in full.
You must be 18 or over to buy from us.
3. Prices and payment
Prices are shown in pounds sterling and include VAT where it applies. Delivery charges are shown before you pay. Launch offers are valid while shown on the website.
Payments are processed securely by WooPayments, powered by Stripe. We accept the cards and wallets offered at checkout, such as Apple Pay and Google Pay where available. We never see or store your full card details.
4. Delivery
| Destination | Delivery charge |
|---|---|
| UK mainland | Free |
| Northern Ireland and Republic of Ireland | £4.95 |
| European Union | £9.95 |
| United States | £15.95 |
We aim to dispatch orders within 2 working days. UK mainland deliveries usually arrive within 2–4 working days of dispatch; international delivery times vary by destination. We will let you know if there is a delay.
Responsibility for the goods passes to you when they are delivered to the address you gave us. For orders outside the UK, you are responsible for any import duties, taxes or customs requirements in your country, and for checking that the products can legally be imported there.
If your parcel has not arrived within 10 working days of dispatch (UK) or 20 working days (international), please contact us and we will investigate, then either resend or refund.
5. Your right to cancel (14 days)
Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive your goods. To cancel, tell us clearly by email to info@brittica.co.uk or through our contact form, quoting your order details. You can cancel before your order arrives, too.
You must then return the goods within 14 days of telling us you are cancelling. You pay the cost of returning them unless they are faulty or not as described.
Sealed products: for health protection and hygiene reasons, food supplements can only be returned under the right to cancel if they are unopened with the safety seal intact. Once the seal is broken, the right to cancel no longer applies. This does not affect your rights if a product is faulty (see section 6).
We will refund the price you paid and the standard delivery charge within 14 days of receiving the goods back, or of receiving proof that you have returned them, whichever is earlier. The refund goes back to your original payment method.
6. Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If your item arrives damaged, faulty, past its best-before date or is not what you ordered, contact us within 30 days of delivery for a full refund, including delivery. After 30 days you are entitled to a repair or replacement, or in some cases a refund.
Please send a photo of the product, the label and the batch number. We will pay the return costs, or may ask you to keep or dispose of the item.
7. How to return an item
Please contact us before sending anything back, so that we can give you the return address and a reference. Use a tracked postal service and keep proof of postage.
Refunds are made within 14 days of our receiving the return, or of your proof of postage, to the payment method you used.
8. Product information and responsible use
Our products are food supplements, not medicines. They should not replace a varied, balanced diet and healthy lifestyle. Do not exceed the recommended daily dose, and keep them out of reach of children.
Always read the label before use, including allergen information: Ca-AKG+ contains wheat and Supple X contains eggs. If you are pregnant or breastfeeding, taking medication, under medical supervision or under 18, speak to a doctor or pharmacist before use.
Information on this website, including the research links, is for general education only and is not personalised medical advice. Product images are for illustration; the label on the product you receive always takes priority.
9. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory consumer rights. We supply products for domestic and private use only and are not liable for business losses.
We are not responsible for delays or failures caused by events outside our reasonable control. If such an event affects your order, we will contact you and you may cancel for a full refund.
10. Website, accounts and content
Creating an account is optional and is never needed to order. Keep your password confidential; you are responsible for activity under your account. You can ask us to close your account at any time.
The content, design and images on this website belong to us or our licensors and may not be copied for commercial use without permission.
11. Privacy notice
The full, current version of this notice is on our Privacy Policy page. If the two ever differ, that page applies. This notice explains what personal data we collect when you visit this website or buy from us, why we use it and the choices you have. We have written it in plain English; if anything is unclear, email info@brittica.co.uk.
Who we are
Brittica, 18 Arthington Court, Moor Road, Leeds, LS10 2LW, United Kingdom, is the controller of your personal data under the UK GDPR and the Data Protection Act 2018. For any privacy question or request, email info@brittica.co.uk or write to us at that address.
What we collect
- When you order: your name, email address, delivery and billing address, phone number (if you give it), the products you buy, and your order, delivery and refund history. Our checkout also records your IP address and browser type with each order, to help prevent fraud.
- When you pay: card and wallet payments are handled by WooPayments, a service of Automattic powered by Stripe. They collect your card details directly on the secure checkout. We never see or store your full card number; we only see the card type, the last four digits and whether the payment succeeded.
- When you contact us: your name, email address and message.
- If you create an account: your name, email address, saved addresses and a securely hashed password. An account is optional and never needed to order.
- If you sign up for emails: your email address, when and where you signed up, and when you confirmed. We email you a confirmation link first and add you only when you click it (or when you tick the box at checkout).
- If you write a review: your star rating, your review, the name you choose to show, and the order it relates to.
- If you accept analytics cookies: how you use the website (pages viewed, device, browser and approximate location), collected by Google Analytics.
Why we use it, and our legal basis
- To take payment, deliver your order and handle cancellations, returns and refunds, because this is needed to perform our contract with you.
- To keep order and payment records, because UK tax and accounting law requires it (legal obligation).
- To prevent fraud and keep the website secure, in our legitimate interests and yours. Payments are screened automatically by Stripe, and a payment that looks fraudulent may be declined. If that happens, contact us and a person will review your order.
- To answer your messages and send emails about your order (confirmation, dispatch, refunds), to perform our contract or in our legitimate interest in replying to you.
- To send offers and news by email, only with your consent. You can withdraw it at any time with the unsubscribe link in every email or by emailing us.
- To ask for and publish reviews: we email you once, about 21 days after your order is completed, to invite a review, in our legitimate interest in sharing honest customer feedback. We publish your review only with your agreement, and we publish every genuine review, positive or negative.
- To understand how the website is used (Google Analytics) and, after you order, to offer you Google Customer Reviews’ optional survey, only if you accept cookies.
Who we share it with
We share only what each provider needs to do its job, and they may use it only for that purpose:
- Automattic (WooPayments) and Stripe, to process payments, refunds and fraud checks;
- Hostinger, which hosts our website and business email and, if you opted in, sends our marketing emails;
- Google, only if you accept cookies: Google Analytics, and Google Customer Reviews if you choose to take part in its survey (Google then emails you directly, under its own privacy policy);
- our delivery carrier, which receives your name, delivery address and, where needed for delivery updates, your email address or phone number;
- our professional advisers, and HMRC or other authorities where the law requires it.
We never sell your personal data or share it with other companies for their own marketing.
Transfers outside the UK
Some of our providers, including Automattic and Stripe, process data in the United States. When your data is transferred outside the UK, it is protected by the UK–US data bridge or by the UK’s approved international data transfer agreements.
How long we keep it
- Order and payment records: 6 years after the end of the financial year in which you ordered, as tax law requires.
- Messages and enquiries: up to 2 years.
- Account details: until you ask us to close your account (your order records are still kept for the 6-year period).
- Email sign-ups: until you unsubscribe. After that we keep a record that you unsubscribed, so that we never email you again.
- Reviews: while they are published. You can ask us to remove yours at any time.
- Google Analytics data: 14 months.
Your rights
You have the right to ask for a copy of your personal data, to have it corrected or deleted, to restrict or object to how we use it (you can always object to marketing), and to receive it in a portable format. To make a request, email info@brittica.co.uk. It is free, and we will reply within one month.
If you are unhappy with how we handle your data, please tell us first. You can also complain to the Information Commissioner’s Office: ico.org.uk or 0303 123 1113.
Cookies and browser storage
These cookies and browser storage are strictly necessary for the website to work, so they are always on:
- WooCommerce cookies that keep your basket and checkout working and keep you signed in if you have an account;
- Stripe cookies on the checkout that help prevent payment fraud;
- browser storage that remembers the items in the cart on this website;
- a cookie (brittica_consent) that remembers your cookie choice for 6 months.
Optional cookies are used only if you click “Accept” on our cookie banner: Google Analytics cookies (_ga and _ga_*, kept for up to 2 years) that measure how the website is used, and, on the order confirmation page, Google Customer Reviews. If you click “Reject” or ignore the banner, they are not used. You can change your choice at any time with the “Cookie settings” link at the bottom of every page. We do not use advertising cookies. Our fonts are hosted on our own server.
Children
Our products are sold only to adults aged 18 or over, and we do not knowingly collect personal data from children.
Changes to this notice
We will update this notice if the way we use personal data changes. The date at the top of these terms shows when it was last updated.
12. Complaints, law and changes
If you are unhappy, please contact us first. We aim to respond within 5 working days and to resolve every complaint fairly.
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country.
We may update these terms from time to time. The version shown when you place your order applies to that order.
Questions about an order or these terms? Contact Brittica